Eligibility
- Wrong item, wrong shade, or damaged on arrival.
- Item must be unused, sealed, and in original condition unless damage occurred in transit.
- Report issues within 3 calendar days of delivery confirmation.
How to request
- Contact us via email or phone with your order details and photos (if applicable).
- We verify the concern, availability of replacements, and courier notes.
- We confirm next steps: replacement, store credit, or refund (when applicable).
Please keep packaging until we confirm the resolution path.
Timelines
- Assessment: typically within 2-3 business days after we receive details.
- Approved refunds: processed within 7-10 business days via the original method, unless otherwise agreed.
- Replacement shipments: scheduled once confirmation and any required returns are arranged.
Payment methods and fees
Refunds follow the original payment channel when possible. If a method cannot receive refunds (e.g., certain cash transactions), we will coordinate an alternative solution. Shipping fees are refundable only if the issue is proven to be on our side (wrong item, damaged in transit, or confirmed defect).
Condition of returned items
Items should remain unopened and in original packaging, unless damage occurred during delivery. Safety seals must be intact for hygiene-sensitive products. We reserve the right to decline requests if items are used or altered.
Exclusions
- Change of mind after a confirmed, accurate delivery.
- Allergy reactions not disclosed prior to purchase (please consult ingredients and your dermatologist).
- Damage caused after successful delivery handling.
Fair use
We aim to act fairly to all customers. Repeated refund requests without clear basis may be declined to protect the integrity of the process.
Policy updates
If we refine this policy, we will update the date below. Your continued use of our services after changes indicates acceptance of the updated terms.
Last updated: 23 Dec 2025
Need help?
Reach out with your order number and details so we can assist quickly:
- Email: info@egbartelnoblegallery.site
- Phone: +63 962 339 8809
- Hours: Monday – Saturday, 8:30 AM – 6:00 PM (closed Sundays and major holidays)
- Address: III Sitio Talaga, Barangay Maybancal, City of Morong, Rizal, Region IV-A, 1960, Philippines